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An absolutely brilliant job. The whole job was stress free. The team turned up on time. They were all polite and friendly. Completed the work to a very high standard. Finished in the timeframe they advised.
Tidied up after themselves. Project completed to pricing advised before work started. Could not be happier with the job that they did. Will definitely hire them again for future works. Highly recommended.
Matt of Pro Build (East) Ltd. was instructed to complete a home extension on my Victorian Mid-Terrace property at the beginning of July 2019. Matt initially replied to my MyBuilder advert promptly, came to view the job within days and could start the next week (in hindsight, probably not a good sign).
He started work on the Monday, providing a quotation and an expected completion date of 3-4 weeks later for the complete extension including removal of waste, plastering and external rendering.
Throughout the build, Matt's communication was prompt, replying to emails, phone calls and text messages mostly within the same day. Unfortunately, on a number of occasions problems arose with the project and I was frequently to blame for certain aspects, for example it was my fault that the roof could not have slates because the roof was built at a low pitch - however the quote included slates?
The quality of workmanship throughout the build was very varied, requiring Matt and his team to return a number of times to re-do work which was deemed unsatisfactory by me, other workmen and the building inspector. There is quite often a number of excuses for why work has not been done, or why it has been done to a low standard as opposed to correcting the issue without argument.
In the end, the whole build took 14 weeks to complete and remained to have a number of snagging issues, I would not personally recommend this company for larger works such as this.
Sorry to read your feedback. The reasons for it taking longer was due to having to order a specialist flashing kit for the roof as it was a very low pitch. The points the building inspector made are as follows .
Side wall sealed. French drain made wider. Guttering changed from half round to deep flow. Some of which couldn't be done as the customer did not want to pay for that work. When I said i would do this at no extra cost he was still wouldn't let me follow the inspectors advice because he didn't want that. Half way through the job the building inspector asked for an rsj to be fitted rather than a catnic lintel . The reason for the slates was because of the low pitch roof so what we did was flat roofed it then put slates over the top for decorative look. The customer asked for the original kitchen ceiling and wall to be plastered which I done for no extra cost . I always try and work to my customer's expectations but there are regulations to follow and as a professional, I always work within those. Please see my other feedback for examples of the service you can expect from me.
All round very positive experience.
The job was repointing a section of the front elevation, which is a grade II listed brick and lime mortar. Matt came out very quickly to have a look at the job, explained all the options to me and the implications of each (cost, longevity and aesthetics), and did me a quote on the spot. He turned up bang on time every day, did a superb job, and worked very neatly and cleanly, causing no disruption to me or my neighbours. Also, and this is not to be underestimated, Matt is also a really nice guy and is easy to get on with.
I've already rehired Matt for another job for which he offered some ideas and suggestions, and I'm confident I'll be able to leave feedback like this again.
Highly recommend Matt,
He answered all my questions on the initial phone call, took me through the process and advised me on what the best options were. Very clear and precise with quote. Matt Repointed the front elevation to my house and im over the moon with the outcome. Do not hesitate to get in contact with Matt for any works you need. Very clean, very tidy and amazing work.
Thanks again
Tom