Privacy Policy - Pro Build East Ltd.

Last updated: 1 November 2026


Who we are

PRO BUILD (EAST) LTD is the data controller responsible for the personal information described in this policy.

Registered office: 4 Sarah Rand Road, Hadleigh, Ipswich, England, IP7 6FF
Company registration number: 11442460
Telephone: 07454 973410
Email: info@probuildeastltd.co.uk

Further business details are available on our Company Information page.


About this privacy policy

This policy explains how we collect, use, share and protect personal information when you visit our website, contact us, request a quotation or use our services.

It also explains your rights and how to raise a concern about our handling of your information.


Information we collect

Depending on your interaction with us, we may collect:

  • Your name, telephone number, email address and correspondence address.
  • The address of the property where work is proposed or undertaken.
  • Project requirements, plans, measurements, photographs and access arrangements.
  • Correspondence, quotations, contracts and project records.
  • Invoicing and payment information.
  • Information relating to aftercare, guarantees, complaints or disputes.

We generally collect this information directly from you. Where relevant to your project, we may also receive information from an architect, surveyor, project manager or another representative acting on your behalf.

Our website and technology providers may process technical information, such as your IP address, browser and device details, pages requested and access times.

Please only provide information relevant to your enquiry or project.


How we use your information

We use personal information to:

  • Respond to enquiries and prepare estimates or quotations.
  • Arrange site visits and discuss project requirements.
  • Plan, coordinate and carry out agreed building work.
  • Communicate with you and relevant project professionals.
  • Manage invoices, payments and business records.
  • Provide aftercare and address complaints or disputes.
  • Maintain the security and performance of our website.
  • Meet applicable legal, tax, accounting and regulatory obligations.

If you do not provide information needed to assess or complete a project, we may be unable to provide a quotation or carry out the work.


Our lawful bases for processing

We rely on the following lawful bases, depending on the purpose:

Contract: To take steps you request before entering into a contract, such as preparing a quotation, and to deliver agreed services.

Legitimate interests: To manage business enquiries, coordinate projects, maintain security and address complaints or legal claims. We consider your rights and interests when relying on this basis.

Legal obligation: To meet applicable record-keeping, tax and other legal requirements.

Consent: Where we request permission, such as for optional tracking requiring consent or publishing identifiable customer photographs.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out beforehand.


Project photographs and customer feedback

Photographs and project records may be used to assess requirements, document work and support aftercare.

We will ask permission before publishing photographs or feedback that identify you or your home in promotional material. We will not publish your private contact details or full property address without permission.


Who we share information with

We share relevant information only where needed for the purposes described in this policy. Recipients may include:

  • Contractors, tradespeople, suppliers and delivery providers involved in your project.
  • Architects, surveyors, engineers and other project professionals.
  • Building control bodies or other authorities where relevant to the work.
  • Website hosting, email, IT and administrative service providers.
  • Our website administrator, where access is needed for maintenance or support.
  • Accountants, insurers and legal or other professional advisers.
  • Public authorities where disclosure is legally required.

We limit the information shared to what is necessary and use appropriate arrangements to protect it.

We do not sell your personal information.


Website platform and hosting

Our website is built and hosted using Duda.

Duda and its service providers process information needed to deliver, maintain and secure the website. Information submitted through website forms may also be processed and stored through Duda before being passed to us.

For further information, read Duda’s Privacy Policy.


Cookies and analytics

Cookies and similar technologies can help websites function, remember preferences and measure how visitors use them.

Essential technologies may be used to provide requested features and maintain security. Where consent is required for optional cookies or tracking, we ask for permission before enabling them.


Google Analytics and Google Search Console

We use Google Analytics to understand how visitors use our website, including which pages they view, how they reach the site and how they interact with its content. This may involve cookies and information about browsers, devices and approximate locations. We use these reports to improve the website.

Where consent is required, Google Analytics tracking is enabled only after you accept the relevant cookies. You can withdraw your consent through the website’s cookie settings.

We also use Google Search Console to monitor our website’s visibility and performance in Google Search. Search Console does not itself place cookies on your device when you visit our website.

For information about Google’s handling of personal information, see Google’s Privacy Policy.

You can also manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality.


Marketing communications

We will only send promotional emails or text messages where permitted by applicable marketing rules. Where consent is required, we will ask for it first.

You may ask us to stop direct marketing at any time by contacting us or using the unsubscribe option provided.

Messages needed to manage an enquiry, contract or ongoing project are separate from marketing communications.


International processing

Some technology providers may process personal information outside the United Kingdom.

Where this happens, we use applicable safeguards, such as UK adequacy regulations or approved contractual protections.

Duda explains its arrangements in its Data Processing Agreement. Contact us for information about safeguards relevant to your personal information.


How long we keep information

We retain personal information only for as long as needed for its purpose.

Retention decisions take account of ongoing work, aftercare, contractual commitments, statutory obligations and any unresolved complaints, insurance matters or legal claims.

Construction records may need to be retained for longer than routine enquiries because of the nature of the work and associated responsibilities.

We review retained information and securely delete or anonymise it when it is no longer required.


Keeping information secure

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

Access is restricted to people who need the information for their work. No online transmission or storage system can be guaranteed completely secure.


Your rights

Depending on the circumstances, you may have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of information.
  • Restrict how information is used.
  • Object to processing based on legitimate interests.
  • Object to direct marketing.
  • Receive certain information in a portable format.
  • Withdraw consent where processing relies on consent.

These rights are subject to applicable conditions and exemptions.

To make a request, email info@probuildeastltd.co.uk. We normally respond within one month and may need to verify your identity.


Complaints

If you have concerns about how we handle personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

www.ico.org.uk/make-a-complaint


External websites

Our website may link to other websites and social media platforms. Their handling of personal information is governed by their own privacy policies.


Changes to this policy

We review this policy when our services, website features or information-handling practices change.

The date at the top shows when it was last updated. Where appropriate, we will bring significant changes to your attention.